FAQ

Frequently Asked Questions at Wieserhof

Location & Arrival

Where is the Wieserhof located and how do I get there?

The Wieserhof is located at Wolfsthurn Street 23, I-39010 Andrian, South Tyrol. The property is situated directly on the South Tyrolean Wine Road between Bolzano and Merano.

Check-in / Check-out

When can the holiday apartments be occupied?

The holiday apartments are available from 2:00 p.m. on the day of arrival. If you plan to arrive after 6:00 p.m., we kindly ask you to inform us in advance.

When do the apartments have to be vacated?

On the day of departure, we kindly ask you to vacate the apartments by 10:00 a.m. at the latest to ensure a smooth arrival for the following guests.

Rooms & Amenities

How are the holiday apartments equipped?

The apartments feature a bedroom, a living area with a double sofa bed, and a kitchenette. Amenities include a shower/WC, wall safe, satellite TV, balcony or terrace, and free Wi-Fi throughout the house.

Is breakfast available in the holiday apartments?

No, breakfast is not offered.

Is there an elevator?

No, the building does not have an elevator. All apartments are accessible only by stairs.

Is Wi-Fi available in the apartments?

Yes, Wi-Fi is available throughout the entire house and is free of charge.

Is there a possibility to do laundry?

Yes, there is a washing machine available in the basement (for a fee).

Booking & Deposit

When is my booking confirmed?

The booking becomes confirmed as soon as a deposit (booking guarantee) has been paid and the booking confirmation has been sent.

Is the deposit refundable in case of cancellation?

No, the deposit is non-refundable in case of cancellation.

Prices & Fees

What additional costs apply?

In South Tyrol, a local tax is applied, amounting to €2.00 per person per day (children up to 14 years are exempt). The local tax is not included in the price.

How much is the final cleaning fee?

The final cleaning fee is charged according to the type of apartment and ranges between €40.00 and €70.00.

How much is charged for a pet?

For a pet, we charge €12.00 per day (without food). Please inquire in advance.

Free Time & Swimming Pool

What leisure facilities are available?

Guests have access to an outdoor swimming pool, a large sunbathing lawn, a playground, and a barbecue area.

Are there facilities for bicycles?

Yes, there is a bicycle cellar with a charging station for e-bikes. E-bike rentals are offered through partner companies.

Are there play facilities or activities for children?

Yes, there is a playground for the little ones and table tennis for all ages.

Is the pool heated and what are its opening hours?

The pool is open from 7:30 a.m. to 7:30 p.m. and is not heated. Please bring your own towels.

Parking & Guest Card

What mobility benefits do guests receive?

Guests receive the South Tyrol Guest Pass, which allows free use of public transportation.

Is there an e-charging station for cars?

Yes, a charging station is located approximately 500 m from the village.

Are there storage facilities for bicycles or e-bikes?

Yes, there is a bicycle cellar with a charging station for e-bikes.

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